Reference

What You Agree to When You Use hargatot

These terms set out the rules between you and hargatot — what we expect from your account, how transactions through DANA, OVO, and GoPay are handled, and what applies when access depends on local law in Indonesia.

Account holder age rules applyDANA, OVO, GoPay wallet conditions coveredIndonesia-region access subject to local lawTerms updated when rules changeContact us if anything is unclear
hargatot What You Agree to When You Use hargatot
HOW WE HANDLE THIS

How hargatot Manages Your Account Under These Terms

These terms are not just a legal formality. They describe real processes — how your account data is stored, how wallet transactions are verified, and what happens if a dispute arises. We keep account security practices and data handling in line with the obligations stated here, and we expect you to hold us to that.

Account Data Retention We retain your account information for as long as your account is active and for a defined period after closure, as required by applicable rules. You can request a summary of what we hold.
Wallet Transaction Records Every DANA, OVO, and GoPay transaction tied to your account is logged. If a deposit or withdrawal is disputed, we use that log as the first reference point before any escalation.
Account Security Obligations Under these terms, you are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact us immediately so we can freeze the account and review recent activity.
Requesting Changes or Corrections If your account details need correcting — name, wallet number, or contact info — submit a request through support with your account ID. We verify before making any changes.
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear or you think something has been applied incorrectly to your account, contact us directly. We can walk through the relevant section with you and, where needed, escalate to the right team. Players in Jakarta and Surabaya can reach us through the same channels — response times vary by channel and volume.

Live Chat Open the chat widget from any page on hargatot. Describe the terms clause or account issue and our team will respond as soon as they are available.
Email Support Send your question to our support address with your account ID and the specific clause reference. We reply in writing so you have a record of the response.
Help Centre Our help centre has a dedicated section for terms queries — search by topic or browse account rules, wallet conditions, and access eligibility in one place.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, wallet conditions, data rights, and what to do when something changes.

You agree to use the account only as permitted under these terms, to provide accurate details, and to follow the transaction rules that apply to DANA, OVO, and GoPay deposits and withdrawals.

No. We post all updates on this page with an effective date. Continued use of your account after that date means you accept the revised version. We do not apply changes retroactively to completed transactions.

We retain your data for a period after closure as required by applicable rules. You can contact support to ask what we hold and request deletion where the rules allow it.

The terms require us to verify wallet transactions before crediting your account. If a DANA deposit is flagged, support will contact you for confirmation. Check your registered email or live chat for next steps.

Access is subject to local law and is available only where permitted in eligible regions. These terms do not override local legal restrictions; if access is unavailable in your region, the terms explain your account closure options.

Contact us via live chat or email with your account ID and the clause you believe was misapplied. We review it, respond in writing, and escalate internally if the issue is not resolved at first contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.